Adheres to change, release, incident and problem management processes and procedures
Administers accounts and assigns privileges according to user duties in the region
Assists in installing, configuring, diagnosing, repairing, and upgrading the Authority’s PC hardware, printers and other ICT equipment while ensuring its optimal performance
Assists the ICT Service Desk Manager to maintain work stations hardware and software, applications, printers and other hardware peripherals
Configures and administers desktops, printer and remote station networking devices
Co-ordinates ICT operations for the assigned region
Participates in implementation of ICT projects across all the stations
Perform preventive maintenance within the Region under support
Supports development and implementation of new computer projects and new hardware installations
System updates, software upgrades and end point rollouts and support across ZIMRA
Troubleshoots, resolves and or escalates Systems queries to Service Desk Manager for technical support